Frequently asked questions

We ship to over 50 countries worldwide. Shipping times and costs vary by destination. All orders are dispatched from our main warehouse and require no refrigeration during transit.

Minimum order quantities vary by product. As a wholesale supplier, we work primarily with professional buyers. Please contact our team or register for a wholesale account to see full pricing and MOQ details.

Standard delivery times are 3–7 business days for European orders and 7–14 business days for international orders. Express options are available — please contact us for more details.

You can apply for a
professional account through our website. Simply create an account and complete the verification form with your business details. Our team will review your application within 1–2 business days.

We work with florists, wedding planners, interior designers, event decorators, hotels, retailers, and other floral or botanical professionals. If you're unsure whether your business qualifies, please get in touch and we'll be happy to help.

We offer two tiers of wholesale pricing. Retailers receive a 15% discount off RRP, and wholesalers receive a 35% discount. Discounts are automatically applied once your account is verified.

No — that's one of the great advantages of preserved flowers. Simply keep them away from direct sunlight, humidity, and water. Occasional gentle dusting is all that's needed to keep them looking their best.

We recommend using preserved flowers indoors only. Exposure to direct sunlight, rain, or high humidity can cause fading or deterioration. For covered outdoor spaces with limited sun exposure, short-term use may be possible.

No — preserved flowers should never be exposed to water or high humidity. Contact with water can cause the glycerin solution to leach out, affecting the colour, texture, and longevity of the botanical.

Claim and return Verdissimo US

Order cancellation

Orders can be canceled as long as they haven’t been processed by our logistics team.

You can cancel your order directly from the ORDERS section in your account.

• If the CANCEL ORDER button is available, you can still cancel the order.
• If it’s greyed out, your order has already been processed or shipped and cannot be canceled.

If paid by credit card, the refund will be issued automatically to the same card.

If paid by bank transfer, we’ll need your bank details to process the refund.

Claims

We are dedicated to providing outstanding after-sales support and ensure a prompt response to any claims related to missing items, incorrect references, or defective products.

If you wish to file a claim, we will be pleased to assist you by providing a form for you to complete.

Claim deadline: 15 days after delivery.

Accepted claim reasons:

• Missing items
• Wrong product
• Damaged/Defective product

You can choose a credit note or refund.

Important :

Our products are 100% natural and can be affected by improper storage or use. Please inspect all deliveries upon receipt. Claims outside of the eligibility window cannot be accepted.

Returns

If you reconsider your purchase, order an incorrect quantity, or find that a product does not meet your expectations in terms of appearance, you may return the item. To do so, please contact us within 15 days of receiving your order or ensure the item is returned within the same 15-day period.

We accept returns under the following conditions:

1. Return shipping is at your expense.
2. Items must be in their original, unopened packaging (seals intact).
3. Refunds will be issued within 15 days after inspection, either as a credit note or using the original payment method.

A $40 handling fee will be applied.

Products must be returned to us at the following address:

MIP CARGO EXPRESS

1350 NW 129TH Ave., Unit 100

Miami FL 33182

Once the products have been shipped, please share the tracking number with us so we can expedite the processing of your return request.